Freight Billing Specialist - Customer Support

Location: Columbus, OH
Date Posted: 12-14-2016

Freight Billing Specialist

 Are you a problem-solver, a go-getter, a master relationship builder who likes the thrill of helping customers build their business? Do you want to join a sharp, energetic, young group of colleagues that use a consultative team approach to accomplish their objectives? If so, then you might be a fit for the Worldwide Express team.


Working at Worldwide Express is an ADVENTURE set in a stable and comfortable corporate environment. WWE presents a unique opportunity for employees to develop professionally while working in a collaborative team environment that offers recognition and advancement for those who perform. Our employees truly control their own destiny.
Worldwide Express is a high-growth logistics company with $825M in revenue and over 125 offices nationwide. We continue to experience record setting growth wile dominating the market as one of the largest logistics firms in our space. That growth is a result of an active sales force, diligent account management, and personalized customer service. The Freight Billing Specialist position is vital to both the account management and the customer support side of our business.  
Worldwide Express provides dedicated and ongoing training, a competitive salary, quarterly bonuses, full benefits/401K, and an award winning career path. The Columbus office offers a high-energy environment with state of the art hardware/software and all of the amenities that today's business professional desires. The perfect mix of competitiveness and collaboration in this work hard/play hard culture creates a fun environment where you can be very successful while enjoying where you work. You will make friends here.

Worldwide Express operates within a fast-paced industry that draws motivated, quick-thinking and proactive people. The company nurtures a culture where ideas, questions, challenges, open two-way communication and risk-taking are welcomed without fear of failure.
The Freight Billing Specialist is responsible for working with our portfolio of carrier partners to resolve any billing issues on our customer’s behalf, while maintaining a high level of customer service throughout the dispute process.

  • Research customer invoice disputes to determine validity of dispute
  • File all bill correction requests with carrier partners on behalf of customer
  • Follow up with carriers on any outstanding disputes regularly to reach resolution in a timely manner
  • Communicate with customers to gather all needed information for bill correction request.
  • Communicate the outcome of each dispute with the customer and include sales or account management, when necessary
  • Ensure that appropriate credits are requested and processed for customers when disputes are approved
  • Act as an expert on carrier billing processes and tariffs

  • 0 - 2 years experience
  • Strong problem-solving, organization and communication skills
  • Ability to adapt quickly to changing priorities and processes
  • Comfortable in a fast-paced, results-oriented environment
  • Ability to quickly establish credibility and provide clear communication across all levels of the organization
  • Comfortable managing workload independently and effectively
  • $35,000 Salary
  • Full Medical, Dental, Vision & 401K
  • 2 Weeks Vacation plus all major holidays
  • Monday - Friday ... No nights or weekends
  • Break room stocked with water, coffee, soft drinks, & snacks
  • Desire to succeed in the Business World
  • Bachelor Degree
  • 1 - 3 years of practical experience
  • Outstanding collaboration and communication skills
  • comofortable in a fast paced, results oriented environment
  • Exceptional written, verbal and non-verbal communication skills
  • Strong customer-facing, presentation and negotiation skill


Quite simply, we making shipping simple. Worldwide Express offers customers a comprehensive solution for their shipping needs, whether it be small package, less-than-truckload or full truckload. We are a local partner for your global supply chain, providing consultative service from more than 125 offices across the nation.

Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS's largest business partner in North America our sales teams do what they do best, which is providing solutions to a C-Level executive while letting UPS do what they do best, deliver more packages on time than anyone else. In addition to our relationship with ups WWEX has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWEX provides tailored services and individualized shipping solutions to fit the need of any small to medium sized business customers.
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