Driver Service Specialist - Deliveries | Customer Service & Operations

Location: Kansas City, MO
Date Posted: 12-27-2016

Driver Service Specialist - Deliveries

 Are you a problem-solver, a go-getter, a master relationship builder who likes the thrill of helping customers build their business? Do you want to join a sharp, energetic, young group of colleagues that use a consultative team approach to accomplish their objectives? If so, then you might be a fit for the Worldwide Express team.
Working at Worldwide Express is an ADVENTURE set in a stable and comfortable corporate environment. WWE presents a unique opportunity for employees to develop professionally while working in a collaborative team environment that offers recognition and advancement for those who perform. Our employees truly control their own destiny.
Worldwide Express is a high-growth logistics company with $825M in revenue and over 125 offices nationwide. We continue to experience record setting growth wile dominating the market as one of the largest logistics firms in our space. That growth is a result of an active sales force, diligent account management, and personalized customer service. The Driver Services Specialist position is vital to the success of our Full Truckload Division.  
Worldwide Express provides dedicated and ongoing training, a competitive salary, full benefits/401K, and an award winning career path. The Kansas City Office offers a high-energy environment with state of the art hardware/software and all of the amenities that today's business professional desires. The perfect mix of competitiveness and collaboration in this work hard/play hard culture creates a fun environment where you can be very successful while enjoying where you work. You will make friends here.


Worldwide Express, a leading third party logistics provider, is looking for a Driver Services Specialist to manage shipment deliveries.  The core responsibilities of the Deliveries DSS include tracking and tracing all loads during the delivery process.  Tracking and tracing is of the upmost importance to the Full Truckload (FTL) team because it allows for minimization of any supply chain disruptions and keeps the FTL team informed of all shipment positions.  DDS individuals must possess excellent verbal and written communication skills as they communicate with drivers and dispatchers constantly via phone, email, and text message. 
Collaboration is central to the DDS position as the DDS must update the FTL team of any load issues immediately.  This position requires diligent problem solving skills and the ability to stay calm in a fast-paced environment.  The DDS position is a central part of the OPS team as a whole and is responsible for assisting the Pickups DDS and the OPS team as needed.  Worldwide Express is seeking driven, hard-working individuals with a team mentality to join our FTL team!

  • Communicate with drivers and dispatchers via phone, email, and text message
  • Send email blasts to drivers and use tracking programs such as Macro Point
  • Update the FTL team with all load issues immediately
  • Collaborate with the OPS team and the FTL team to solve DSS problems as they arise
  • Strong communicator with a customer service mindset and a positive attitude
  • Excellent at managing multiple projects at a time while maintaining strict attention to detail
  • Outstanding collaboration skills with a team mentality and a strong initiative
  • Adaptable to change and resourceful thinker with excellent problem solving skills
  • Preferred Bachelor’s degree or equivalent work experience
  • Competitive Pay - Paid Hourly and based on experience
  • Opportunity for advancement (only promote from within)
  • 401K
  • Bonuses-based on distinct growth
  • Medical, Dental, and Vision Insurance
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Worldwide Express is an Equal Opportunity Employer. Worldwide Express Operations, LLC and WWEX Franchise Holdings, LLC (collectively “Worldwide Express”) strives to make employment decisions on the basis of merit, seeking the most qualified individuals in every job.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, genetics, disability, age, veteran status, or other status protected by law.  All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons.  Worldwide Express offers reasonable accommodations for individuals with disabilities in the job application and hiring process.  If you would like to request such an accommodation, please contact the Human Resources Director of Worldwide Express.
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